Early Saturday morning, I received an unusual phone call. It was from EarthLink, my ISP at home, calling to collect payment on my September DSL bill. My payment was two days late, which is atypical for me.
The move was highly unusual on their part. To my knowledge, not once in my nearly 7-year history with them have they ever called for this reason, not even when my payment was more than two days late.
That said, I really should have chewed out “Brian,” the EarthLink representative with an obvious foreign accent, who called at such an ungodly hour on a Saturday morning. My payments to them are almost always on time, despite the decline in service they provided in the last couple of years.
I’m thinking it may be time to move on to a new ISP, but with Verizon DSL and Comcast as the other major players in my neighborhood, I’m not holding out much hope for better service.
EarthLink got their payment, but not over the phone. Considering how odd it was to get a phone call from them, I opted to do it online.
